Success Stories

Preferred Technology Solutions has a great number of happy, satisfied clients. Some of them have taken the time to thank us by writing reference and referral letters to express their pleasure. For privacy purposes, the actual company and individuals names have been removed, but each letter is posted at our office on our Wall of Thanks. Please feel free to come see the originals. If you would like to add your reference or referral to our wall of thanks, please address it to:

Preferred Technology Solutions
1401 N. Central, #320
Richardson, TX 75080 USA
Attn: Neil Medwed – President

A General Contractor based in Dallas

Preferred Technology Solutions has been servicing our account for approximately two years. We have found their service to be exemplary on all levels. Added benefits and value PTS brings include strategic planning and IT goals, high level of technical knowledge, proactive service to our account, quick responsiveness and overall great customer service.

Prior to PTS, we tried close to a dozen IT companies. None of which were capable or qualified, and many put our company at risk. You would be amazed at the number of horror stories we could tell! We had backup problems, constant email issues and a host of other challenges including back-to-back ransom viruses that kept us from our regular workflow.

PTS came highly recommended to us and we can highly recommend them to other companies.

Dallas-based General Contractor
Personal referral available upon request

A Parks and Recreation Department

To Whom It May Concern, 

Over the past several months, the City has completed its first project with Preferred Technology Solutions (PTS). I would highly recommend them to anyone that is in the market for technology services. 

From the first meeting/demonstration, the staff at PTS was knowledgeable, skilled, and responsive to our needs. Instead of pushing a generic product and system, their professionals considered both our current and future situations and tailored a surveillance system unique to us. As we considered budget restraints and priorities, they were able to assist us in getting the most for our available dollar. Additionally, they’ve created a system that we can develop and grow in the future. Both their sales and installation teams met our expectations. We got what we paid for, and we are happy with the product, the service, and the technical support! 

I’m happy to work with a company that still puts the customer first! 

Blessings, 
Director, Parks and Recreation Department

A Regional Hospital

Neil,

I just wanted to say a big Thank you for the phenomenal work your Engineers performed for the Hospital.  They are truly experts in their field. They have been dedicated to this project and fined-tuned everything to meet our needs.  We are so impressed, we are asking for some quotes on some upcoming projects as well.  First we will look at them to give us a quote for setting up our 2nd SAN.  Down the road, I would like to discuss implementing a Virtual Desktop (VDI) solution for our end users (not currently in our budget) but we want to make sure we plan with the appropriate individuals to make sure that we do budget for it correctly (probably in December/January).  There are some other projects in the near future as well (that are budgeted) but we’ll have to see when we can look at those tasks (based on the priority given to us by our Executive leaders).

Again, your team has met all the requested needs that we originally planned for.  Our hospital is grateful for the team at Preferred Technology and how you guys always come through for us.  If you ever need a recommendation, I will be more than glad to give a “glowing” report on how much your company has met our needs.  Thanks again!!!

A Regional Hospital IT Director

Real Estate Investors

When we began working with you in September 2013 it was in the midst of a lot of change for us. Previously all of our IT infrastructure and support had been handled in house by our own staff. After meeting with you and a number of your competitors we selected PTS largely because of the good experience our sister company had working with you.

You took over our infrastructure immediately, without disruption to our remaining personnel, and made personal contact a priority to help our users adjust. Your staff immediately began to help us sort through what we had, what we needed to add or keep, and what we could do without. You helped us reduce costs quickly to meet our budget goal.

It is a testimony to the skill and experience of your team, particularly Employee 1 and Employee 2, that we were able to consolidate a number of servers, remove surplus hardware, upgrade our wireless, and replace and upgrade a number of workstations, all without any significant disruptions to our users. We particularly appreciate their efforts to maximize the usefulness our existing software and hardware with the same enthusiasm as a new solution, and even when things have not gone as expected we have always been able to count on the diligence of your staff for a timely resolution to the problem.

We look forward to your continued help as we develop plans for moving to cloud services rather than continuing to rely on our own in-house infrastructure.  That will be another momentous change, but one we are confident PTS will help us manage successfully.

Vice President

Real Estate Investors

An International Association

A big thank you from the team at International Association.

PTS has been our technology partner for many years and I would recommend them to anyone (and I have :)).  They are smart, responsive and they allow us to sleep better at night knowing that we are in good hands in regards to technology.

As a non-profit agency, dollars matter.  We have to make sure we get great value and Preferred Technology Solutions provides that to us.   They manage our network for a fixed monthly fee and by doing so, we no longer have issues.  And that is important.

We knew our equipment was getting real old and we knew that we needed to invest in new hardware.  We met with their team and discussed different options with different price points.  They took the time to explain each one and allowed us to understand the different technologies that we could use.  And they made the business cases for each one, discussing the positives and negatives.  In other words, they took the time to educate us rather than just pushing a solution down our throats.

At the end of 2012, we decided to implement a VMWare and IBM Virtualized environment.  They discussed timelines with us and they understood that we needed to keep productivity up during the installation.  They met their timelines and kept us informed all the way.  And just as they said, what an improvement!!!

And I guess that as the Office Administrator, that is one of the many things I really like about our relationship.  They communicate extremely well.  There are many companies out there that sell computers and support networks.  In my history I have found that most are not very good from an operational perspective.  They may have a couple smart people on staff but their communication is lacking.  And the lack of communication, at least with me and my associates, leads to frustration.

If a user has an issue, it is nice being able to call their helpdesk and having an actual person answer the phone.  And not just a person, but someone who can actually is knowledgeable enough to help us quickly.  This makes me happy as they are not coming up to me asking for assistance.  I can actually concentrate on what I need to accomplish.

To conclude, I highly recommend Preferred Technology Solutions to anyone who is seeking a quality IT partner that knows their stuff, has great people, will communicate well and that will bring great value.

International Association

Merchandising Client

Preferred Technology Solutions,
I work as the Network Administrator of Merchandising Client.  Just like most companies, our Firm depends on our technology to operate and when we have issues, it negatively affects our productivity.  I am writing this letter to thank Preferred Technology Solutions for the great partnership that we have developed.

As a Network Administrator, I get many calls from IT companies stating how good they are and how they will be the perfect partner for us.  What I have found though in my many years in this business, is that it is easy to say those things, but much more difficult for them to make those words a reality.

I started working with Preferred about a year ago and they have become extremely valuable to me.  I know a lot but I know that I don’t know everything.  They bring a level of expertise that is available to me whenever needed that I have not found at other IT companies.  And their reaction time is fantastic.

The latest situation that cemented our relationship was when we had a virus outbreak at our offices.  I called in and they dropped everything to come onsite and assist us with manpower that we greatly needed.  Two of their Engineers came out in a minutes notice to help us and they had others ready if needed.

I believe that it is important to recognize a company when they go above and beyond, and Preferred and their Engineering team did. Employee A and Employee B were proactive in checking things over the weekend and staying on top of things while my internet was down at home and they never stopped until we were in the clear. I greatly value the partnership we have with Preferred and these employees are two of those reasons.

Once again thank you for what you do for me and know that if you ever need a recommendation, that I will be there for y’all.

Sincerely,

Network Administrator

Merchandising Client

Major Manufacturing Firm

Letter of Reference for Preferred Technology Solutions

To whom it may concern:

Preferred Computer has been a vendor for us for many years. They have always provided us with some of the best services that can be provided. I am always impressed with the fast action and their ability to provide some of the extremely hard to find items that we request. The follow up and service care that we receive excels above all other vendors.

Preferred is always on the cutting edge presenting us with the latest technology and products that are the most cost effective for our business solutions.

I would recommend their services and products to anyone who likes personal care and services that keep the cost to a minimum.

Best regards,

Purchasing Manager

Engineering Firm

Dear Allan,

We wish to express our appreciation for the many years of excellent service Preferred Technology Solutions has provided our Engineers in the procuring and installation of our computer stations, network systems, software, problem solving, etc. or, in other words, keeping us up and running these past nine years.

We especially wish to thank you, Employee 1, Employee 2 and Employee 3 for all the efficient service provided.

Sincerely,

Engineering Firm

Major Industrial Firm

Dear PTS,

I wanted to take a moment to write you and let you know what a valuable resource Preferred Technology Solutions has been to our organization.

As you know, we have been working with you and your engineering staff, particularly Employee 2, for several years now. Our wide area network is very heavily relied on for day to day business processes and PTS had been very key in helping us implement new solutions to various technology issues, as well as helped us maintain our existing infrastructure.

We have found that outsourcing a good majority of day to day as well as project based technology services to PTS has been both a value and a necessity and we feel comfortable in recommending to any business that they consider doing the same with PTS.

Sincerely,

Industrial Firm

Automotive Repair Chain

Dear PTS,

I would like to take thus opportunity to express my true appreciation for the hard work and excellent computer system our company now enjoys. Your PTS engineer in my opinion is the best personal engineer we have ever had. I feel he not only cares about us as a company, but cares about each employee and their ability to understand their workstation and programs. Our business has become very dependent on network resources day to day and we feel now, we have a computer company and engineer that we can build a quality relationship with.

I would like to thank you for sharing your ideas on financing options in which we hadn’t really considered. Your ideas enabled our company to move forward with our new system and upgrades.

I look forward to an opportunity to recommend PTS as a reliable solid technology partner to anyone that needs quality affordable technology solutions, service and support.

Sincerely,

Automotive Repair

Automotive Repair Chain 2

To Whom It May Concern,

Your employee has been an asset to my company for the past four years. He installed our network, performed upgrades as needed, and has been there to troubleshoot, diagnose, and repair our equipment when we needed his services. For all practical purposes he has been our IT department and because of his efforts, we have experienced minimal downtime. I sincerely appreciate his efforts, have recommended him to my business acquaintances, and further recommend him to anyone needing his solid networking skills.

Sincerely,

Automotive Repair 2

Advertising Firm

Dear PTS,

In the several years that you have been handling our computer hardware and software needs, we have been extremely satisfied with your service. Your attention to detail, your expertise and knowledge and your promotions have all been greatly appreciated. There have been many instances where you have gone ‘above and beyond” in handling our problems and concerns.

You have our highest recommendation and we look forward to working with you in the years to come.

Sincerely,

Advertising Firm

Doctor’s Office

Dear owners of Preferred Technology Solutions,

Some days, there just doesn’t seem to be enough time for us to get everything done. As a matter of fact, some weeks can be like that. Some of us go through much of our lives feeling pressed for time.

And, even though we have the best intentions, sometimes we overlook or forget to acknowledge those people we appreciate most of all. I’m sure we have all been guilty of that one time or another.

Some time ago, I made a promise to myself that I wouldn’t allow the pressures of time and work to keep me from expressing my appreciation to those, like Employee A, who goes above and beyond their job duties to make customers like myself extremely satisfied. At times, it may not seem like great customer service, efficient and reliable service is worthy of special recognition, but these are the type of services that our clinic depends on. That’s why I consider your company to not only be important, but also special.

Your company is a valued vendor of my practice. So, in the spirit of gratitude, please accept this note as a tiny token of my appreciation.

Best wishes,

Doctor

Major Independent School District

I have worked with Preferred Technology for several years on three large projects. These projects include implementing a wireless network at our existing facilities, a network design and implementation for a new campus, and a complete infrastructure upgrade. Their expertise, professionalism, and attention to detail has made my job easy in providing a safe and secure network environment for my users. My users are PK-12 Student, Teachers, and Administrators.

Technology Director

Independent School District

Service Management Group

Neil Medwed mentioned to me that you were looking to move to an new IT vendor because you were not happy with your current vendor. We have just finished our transition to Preferred Technology from our previous vendor of over ten years that we painfully outgrew long ago. Our biggest fear with changing was the expense of moving to a new company and how much more it could cost (thinking our long term vendor was doing us a favor with our lower hourly rate). Turns out the hourly rate was lower, but not the time it took them to complete the work we needed. Overall, the value just wasn’t there. Now all I can say is I wish we met Neil sooner. I have nothing but positive things to say about him, his staff, and our experience. They have made what could have been a very painful change simple and seamless.

Digital Technology Director, Service Management