What separates PTS from most others is the quality of support that our clients receive. Our clients have partnered with us for over 24 years because we resolve their issue resolved quickly, or better yet, resolve their issues before they become problems.
We are an advanced technology solution provider and that means that we have many high-level Engineers on staff, which should be very important to you.The business model of most managed services companies is to staff firm with a bunch of entry level technicians and when you call in, you are cycled through them first. And then when they cannot resolve your issue, it is sent to higher level technicians. It can sometimes be days before you can talk to an Engineer who can resolve your issues. That should not be acceptable. At PTS, each ticket is quickly assigned to an Engineer who can resolve your issues quickly. Your time is valuable and when you have a problem, you want results quickly. We provide that.
Being an advanced technology solution provider, we don’t have to try to place a square peg into a round hole. We will not advise a flat fee managed services program if that is not what you need or want. We will partner with you utilizing time and materials billing, prepaid discounted block time agreements or as a NetManage flat fee managed care client. We are here to serve you and will answer your call on a reactive basis or a proactive program.
The bottom line is that we would love to work with you. If you have a technical support need, or want to talk to PTS about serving your technology needs, please email firstname.lastname@example.org or call 972-644-1992. You can also fill in the form below and we will contact you quickly.