The cornerstones of Preferred Technology Solutions success has been our exceptional levels of service and support that we will bring to your organization. We understand that technical support is not only about servicing and supporting the equipment and software in your office, but also by helping keep the people who utilize it productive.

The staff at Preferred truly understands that when you have a technology issue, it adversely affects your business. First and foremost, we strive to proactively identify problems and fix them before they become business issues. Secondly, if an issue does occur, Preferred has what we feel is the fastest reaction time in the industry to solve your technology problems. We believe that when you have a problem, we have a problem. We will react with the same urgency as if we were actual employees of your firm.

Technical Support

Preferred Technology Solutions is the right place to call when you need technical support. Our Operations department is highly skilled and efficient in managing the support and service of our clients. We like to say that we have a “very well oiled machine.”

Many of Preferred Technology Solutions clients are not only local, but have a national presence. To serve these clients, we utilize our national affiliations to dispatch service throughout the United States and Canada. As a matter of fact, we can dispatch service to over 95% of the total US population, many times on the very same day. This has been very advantageous to Preferred’s clients. We become their single point of contact for managing their whole national network.

When you need service, what do you do? First of all, you pick up the phone and call PTS. During normal business hours, a human being will answer the phone and direct you to the correct department. It is in our corporate DNA that a service company should always have a person answer a phone. We understand that people want to deal with people, not machines. If you have an after hours emergency, you have access to our staff 24 hours a day, 7 days a week. By calling our main number, you can get the telephone numbers for emergency service.

Finally, we make it easy to do business with Preferred. Some firms prefer to simply be billed on a time and materials basis. Other firms like to save money by purchasing reduced rate block time or maintenance contracts. Whichever way you prefer to do business, Preferred Technology Solutions has the right plan for you.

Training

Preferred Technology Solutions offers training at your site, as well as in our training facility. This allows us to tailor our training to your specific needs. We also have very close relationships with the other leading training facilities in the Dallas – Fort Worth Metroplex. Because of these relationships, we can help you save money on all of your training requirements by offering their training classes at a discount rate.

Whether you need commercial application training, administrative training, or training geared specifically to your operation, Preferred can help. Feel free to call 972-644-1992 or contact us for more information.