With more and more businesses depending on technology, the need for MSPs is steadily increasing. How do you know that you’re getting adequate IT managed services though? Well, let’s start by defining exactly what that means.
What are Managed Services?
Managed services means you have a variety of IT support available to you at a flat rate. Any size business can benefit from this, and these services are renewed on a subscription basis. The great thing about this billing method is that budgeting becomes simpler. Businesses also never have to worry about surprise bills.
So, what kind of support is provided? IT managed services offers proactive support. This means there is a software that scans your system/server/computer/overall infrastructure 24/7/365 for any potential danger. This is much more beneficial than reacting after the damage has been done. Why? Well, firstly, if you can detect a problem beforehand and fix it remotely. This will save you the money and trouble of rolling engineers and technicians to come to your location. It will also save you any downtime. Nothing halts business more than a technology crash that prevents your employees from working.
Another benefit of this approach is that it gives you tremendous peace of mind. By knowing that your technological problems are taken care of, you can relax and focus on your business. Proactive support is also very efficient. It works by recognizing the issues first, then escalating the bigger ones to high-skilled resources. This allows for a fluid system where resolution can be achieved quickly. It also allows for the addressing of multiple problems simultaneously. And, if you ever have any questions, a help desk will always be available to you.
Preferred Technology Solutions excels in this by staffing the highest certified engineers to man the front lines. This way, clients can get the answers they need immediately the first time they call in. Customer experience is always the #1 priority.
Types of IT Services
Depending on the MSP, the types of services that can be included in a IT managed services vary. The offering can include, but isn’t limited to, disaster recovery, system monitoring and alerts, cloud services, hosted VoIP, help desk services, network infrastructure and upgrades, security, mobility, and much more. Preferred Technology Solutions also offers wireless installations, which makes them unique from their competitors. We will work with you to make sure your business is getting the solutions it needs.
What are you waiting for?
If you like what you’ve been reading so far, get in touch and we’ll take care of you. We keep our successful business up and running by preventing IT issues, so we’re pretty good at what we do! Our technology has been developed from experts, so we know how to provide more than adequate managed services. We’ll offer you that peace of mind you’ve been craving.