Hourly IT Support vs. Flat Rate IT Support

Before we delve into hourly IT vs flat rate IT, ask yourself this: would it be ideal to pay a home contractor one set price for a job, or do you want to pay for the billable hours as they come in, despite the amount of work done for the project and the length of time it takes? For many people, the answer is a set, pre-determined rate. When you work with an hourly structure, more factors come into play such as overtime, rented space, benefits, vacation pay, and in emergencies. Flat rate IT support gives you all the benefits and expertise of an hourly IT support team, without the fluctuating costs and raised rates.

What are the True Costs of Hourly IT Support?

At the end of the year, one heavy expense weighs on the minds of accounting departments and business leaders—IT expenses. When a company employs a full-time IT team, that the company pays hourly, the cost extends far beyond the hourly wage. When your IT system is not up to par, productivity crashes and efficiency lags. IT hiccups, security threats, software upgrades, and infrastructure maintenance all drain the bank account. Many times, companies require multiple services, departments, or experts to handle specific situations. Pay-as-you go services and hidden IT costs can cost companies anywhere from $20,000 to $60,000 or more per year. Think of the sacrifices the company has to make to maintain its current IT strategy when the current strategy consumes thousands of dollars of the company’s revenue. The problem with hourly IT support services is you never know how to plan for the true cost because one does not exist. Hourly IT services fluctuate, costs change, and IT failures are costly.

Benefits of Flat-Rate IT Support

A flat rate IT strategy does everything that a traditional hourly IT team does, but it does so with transparent pricing, predictable costs, scalable features and more. You pay for only what your company needs, and the costs never go up because someone got a raise, you had to hire and train new IT experts, your company had to deal with an IT disaster, or the team worked late to perform audits and patches. Flat rate IT allows essential personnel to effectively balance the budget and plan for predictable pricing. Flat rate IT does a lot more than the hourly IT support strategy you, and many other businesses, are used to. A flat-rate IT support system:

  • Provides the business with a dedicated help desk
  • Actively monitors, services and maintains the system even when the business closes its doors for the night.
  • Completes security, software and compliance updates without charging more to do so.
  • Does not charge for overtime, multiple technicians, or outside contractors.
  • Does not charge more for disaster and data recovery.
  • Guarantees an expected level of service.
  • Eliminates costly downtime and IT failures.