What a Help Desk Means for Your Business

As a business owner, stability is always something to strive for. It provides a platform for growth and gives you and your employees peace of mind. Unfortunately, there are plenty of factors in play that can be highly disruptive to your business. Disruptions threaten stability in both an immediate and long-term sense.

When these disruptions affect your technology, it can be disheartening to realize you don’t have the knowledge or experience to solve a frustrating or crippling problem on your own. This is why having access to a capable IT help desk is so crucial. The demand for outsourced help desk services is expected to grow by 5.7% annually through 2019. This is reflective of the general trend of business outsourcing various IT function, and emphasizes the importance of investing time, skill, and experience in providing top-notch help desk support on the part of managed service providers.

So just what are the perks of a help desk, and what benefits can it yield for your business?

24/7 Availability

Technical difficulties don’t keep normal hours like a business does. You don’t get to pick and choose the times when your server crashes, but you do have control over what resources you use to react. One of the key features of the help desk is its incredible availability. A good help desk has a technician available, no matter the time of day or day of the week.

That means if it’s crunch time and you need to troubleshoot an important part of your infrastructure at 3 a.m. on a Saturday, you’ll have a professional lifeline to help you out of a sticky situation.

Professional Staff with Powerful Resources

Qualified help desk technicians are patient, knowledgeable and experienced. In the best situations, they will also be able to draw upon the resources of the service provider they work for in order to provide helpful solutions. There may be times when your help desk technician isn’t intimately familiar with the challenge that you’re facing; that’s okay, as long as they know how to properly leverage the resources available to them to reach a solution.

A managed service provider like Preferred Technology Solutions has a vast wealth of experience and resources available to its help desk technicians. Our experienced team has handled nearly every challenge the industry can throw at a technician at some point or another.

Minimizing DowntimeProfessional help desk services carry a number of potential benefits for your business. First, help desks can reduce unplanned downtime. Downtime can carry massive financial costs for your business. By reducing downtime, you also improve your business’ stability. This is an attractive quality to both employees and customers. It gives you a steady baseline while you decide how to take your operation to the next level.

Help Desk Service for Your Business

Help desk services are even more effective when the technician on the other end of the phone already has a degree of familiarity with your business. Working with a managed service provider like Preferred Technology Solutions helps ensure that when you speak to a help desk technician, they won’t just be giving you insight that will help you get hardware back up and running; their words will have important context and knowledge of your needs as well.

If you think your business could benefit from the stability that comes with having a top-tier help desk on standby, don’t hesitate to reach out. Building a relationship with Preferred Technology Solutions is one of the smartest moves you can make for the future of your company.

Technical Support Specialist in a call center

How Does a Technical Support Specialist Think?

A technical support specialist is a professional providing assistance to end-users. They are known for helping people who are experiencing technical hardware or software issues, but they can also prevent problems from arising.

In addition to certain technical abilities required to be a technical support specialist, they also benefit from key, common personality traits. The combination of technical ability and these personality traits is what makes an ideal technical support specialist.

Individuals who take on the role of technical support specialist tend to have skill-sets that are focused on analysis and problem-solving. Excellent interpersonal skills help technical support staff conduct clear communication with business owners, other technical staff, and end-users.

Technical support specialists are also persistent problem-solvers. They will enjoy finding the best solutions based on a number of factors. Their focus will not only be on the technical capabilities of a firm, but on the goals of the business leaders.

Since technology is constantly changing and ways of working are evolving at a rapid pace, an ideal technical support specialist will be willing to adapt, and keen to learn from experience or training.

Self-discipline and organization skills are also required to see that all tasks are completed to the highest standards to prevent future issues.

Providing the Best Solution for Your Business

Technical support specialists perform a wide variety of tasks, including working with employees to solve and advise on computer issues, 1monitoring systems and analyzing data, logging records of specific queries, communicating with field engineers, and testing and repairing existing equipment. This requires a suite of skills.

In every case, the technical support specialist will not only get the job done, but they are self-motivated to find the best solution to any problem.

To solve the various issues that arise in the course of running a business, the technical support specialist will require patience and they’ll need to be goal-oriented. Whenever a client is satisfied, and their solutions address the business’s core aims, the goal of the technical support specialist is achieved.

Proactive Prevention of Issues and Sharing Results

Technical support specialists are in a position to not only eliminate problems but to spot inefficiencies and potential issues that, left unchecked, could cause downtime or loss of data.

When working with a technical support specialist, therefore, you will notice that they have keen observation skills and they will demonstrate great attention to detail. You can also expect to see a high-level of initiative.

In addition to being able to foresee and prevent issues developing into significant problems, technical support specialists will demonstrate a willingness to share their knowledge. With an ability to communicate their observations and their actions with those concerned, they are team-players, keeping everyone up to speed and – when necessary or desired – involved in technical aspects of the business.

A technical support specialist, therefore, can work individually but is also a team player, flexible enough to work in any manner that benefits the business and helps it to achieve its goals.

Trust the Technical Support Specialists at Preferred

The technical support specialist team is a key aspect of a business’s productivity, security, and its ability to grow. They carry a huge responsibility. As businesses become increasingly reliant on technology, customer satisfaction is likewise increasingly dependent on smooth-running IT that is monitored and optimized by experienced support teams.

One of the most important things to know about this individual is that he or she is not just a member of IT staff, but a highly-skilled professional dedicated to making your business safer, more reliable, and more productive, while giving you more free time to focus on what’s important to you. Let’s talk about how we can help you.

A technical support specialist on the phone

What’s Special About a Technical Support Specialist?

There’s nothing like downtime or business disruption to highlight the qualities of a great technical support specialist! With the best technical support specialist, however, you should be able to avoid this eventuality.

One of the overlooked benefits of working regularly with technical support specialists is that they can deal with technical issues pro-actively, preventing any loss of productivity or service.

And when it comes to streamlining or growing your business, nobody is in a better position to determine whether particular software or hardware is right for your business needs, because technical support specialists are up-to-speed with the latest software or hardware on the market.

Technical Support Specialist Skills and Responsibilities

Technical support specialists deal with computer systems, software applications, and electronic systems.

  • They are skilled at educating people and answering questions, while providing support by resolving issues regarding IT products and services.
  • To assist end-users, technical support specialists ask a variety of questions to fully understand issues. Among the best virtues of a technical support specialist, therefore, are listening and communication skills.
  • You should also be able to count on their patience when feeling frustrated or stressed due to pre-existing IT issues!
  • Part of their responsibilities includes testing the company’s equipment on an on-going basis. They will also test new software or hardware, and provide feedback.
  • Sometimes they will arrange training sessions to introduce a new system or product to staff.

Why Every Company Needs a Technical Support Specialist

Nowadays, all businesses use technology to some extent. For many businesses, success relies upon technology. If hardware, software, or data is damaged, a business can take a significant hit to its productivity, its reputation, and its bottom line.

The best way to protect your business from downtime and data loss is by using the services of technical support specialists. They know how to handle any IT problem, whether it’s an ongoing issue or an emergency.

Taking a holistic view of your business, they can ensure that any solutions they provide are in the interest of achieving your business’s goals, not just maintaining its technical infrastructure.

The technical support specialist will also see that the technology you use can scale with your company. Wouldn’t it be great if your company attracted a huge, new client? How about ten new clients? Maybe your teams could adjust to an increased workload, but what about your technology?

It’s frustrating – not to mention bad for business – to see higher demand for your products or services, only to discover that you lack the technology to deliver. Avoid this by having a well-prepared technical support specialist (or a team!) on hand. Since they are familiar with your system, they will be able to adjust your technology where necessary and can provide the necessary business support.

Note also, that these specialists are often available 24/7/365. Servers and other essential technology can go down at any time, including in the middle of the night or during holidays. Serious problems of this kind must be dealt with immediately so business can continue without disruption.

Preferred Technology Solutions is Staffed with Technical Support Specialists

Having an outstanding team of technical support specialists can speed up your desired rate of growth. Keeping your technology on track means keeping your customers happy, which clears your road to business success. Let’s talk about how we can help you to get where you want to be.

End User Help Desk

You’ve been there – calling a technical support call center to find a way to fix your problems, but instead only finding more frustration.

Stop dealing with time-consuming automated systems, incompetent call center employees, and long hold times. There is a better way!

Here’s what our end user help desk can do for you:

Gain Peace of Mind – When you talk to us, you can rest assured that you are talking to an expert – not just someone who has minimal training and reads solutions from a script. Our certified engineers will provide you with the informed advice that you need to resolve your technological issues as quickly and efficiently as possible.

Increase Efficiency – Technological problems can severely impair your employees’ ability to work productively. Utilize our team of engineers to fix your problems quickly. Your business will be running more efficiently in no time.

Improve Your Business – We’ll give you the IT help that you need. That way, you can focus on projects that add value to your company!

Free up more time for your employees to focus on their tasks. Free up more time for you to focus on the your strategic vision for your company. Take advantage of Preferred Technology Solutions’ end user help desk services in Dallas today, and watch your business improve.

5 Ways to Make Your Keyboard Easier to Use

By used with permission from Microsoft at Home

For most people, the keyboard is the main way to enter information into and control their computer. But are you controlling your keyboard, or is your keyboard controlling you?

If you make typing mistakes or find your keyboard a bit uncomfortable, it’s not hard to correct those problems. Here’s how to quickly and easily change your keyboard settings and comfort options.

1. Get to know your keyboard
Even if you’ve been using a PC for a long time, there may be features on your keyboard you don’t know about. Take a moment to get to know your keyboard so you can be more efficient when you’re working.

2. Change keyboard settings
Once you’ve gotten more familiar with your keyboard, there are a few settings you can change to help you work more smoothly.

You can alter:

  • How long you need to press a key before the keyboard character starts repeating.
  • The speed at which keyboard characters repeat, which helps you to avoid typing errors.
  • The rate at which the mouse pointer blinks, which can help its visibility.

3. Take shortcuts 
Even if you’re a whiz with the mouse for Windows 7, Windows Vista or Windows XP, keyboard shortcuts are typically a more efficient way to work. They’re called shortcuts because they reduce multiple clicks into one quick press of keys, like hitting a chord on a piano.

Getting to know a few keyboard shortcuts for the things you do all the time, like saving or closing files, can make using your PC much easier and faster.

Here are just a few popular keyboard shortcuts.

Press this To do this
Windows logo key Open the Start menu
ALT+TAB Switch between open programs or windows
CTRL+S Save the current file or document (works in most programs)
CTRL+C Copy the selected item
CTRL+Z Undo an action
Windows logo key +F1 Display Windows Help and Support
ESC Cancel the current task
Application key Open a menu of commands related to a selection in a program. Equivalent to right-clicking the selection.

For more, see the detailed list of keyboard shortcuts for Windows Vista, or Windows XP. Note: shortcuts for Windows 7 are the same as those listed for Windows Vista.

4. Make it easier to press multiple keys
Do you find it difficult to press multiple keys at once? For example, if pressing CTRL+ALT+DEL is an acrobatic feat, you can set up Sticky Keys. With Sticky Keys you can hit one key at a time in a keyboard shortcut. You can even set it to make a noise so you know it’s working.

You can set up Sticky Keys in Windows 7, Windows Vista or Windows XP. (Hint: Press your “SHIFT” key 5 times in a row, then click on the link, to get going with Sticky Keys in Windows 7 or Windows Vista.)

5. Find a comfortable keyboard
It might also be time for you to evaluate the ergonomics of your desktop. Microsoft offers a full line of Natural and Comfort Curve ergonomic keyboards to ensure you’re comfortable when you’re working on your computer. Having the right keyboard can really make a difference!

Tips for using your keyboard properly
If a new keyboard isn’t in your future, be sure to use your current keyboard properly to avoid soreness or injury to your wrists, hands, and arms. This is particularly important if you use your computer for long periods of time.

Curious about how to create a more ergonomic work space for yourself? Check out these tips to help you work more comfortably and reduce your risk of painful injuries or disorders.

Here are some general tips to help you avoid problems:

  • Place your keyboard at elbow level, with your upper arms relaxed at your sides.
  • Center your keyboard in front of you. If your keyboard has a numeric keypad, you can use the spacebar as the centering point.
  • While typing, use a light touch and keep your wrists straight.
  • When you’re not typing, relax your arms and hands.
  • Take short breaks every 15 to 20 minutes.
  • Type with your hands and wrists floating above the keyboard, so that you can use your whole arm to reach for distant keys instead of stretching your fingers.
  • Avoid resting your palms or wrists on any type of surface while typing. If your keyboard has a palm rest, use it only during breaks from typing.