Samsung

ShorTel

ShoreTel Unified Communications Platform


UNIQUE ARCHITECTURE DISTRIBUTES INTELLIGENCE THROUGHOUT THE SYSTEM AND OFFERS MODULAR SCALABILITY

At the core of ShoreTel's Unified Communications (UC) solution is a unique distributed platform that provides the system's core communications capabilities. Purpose-built for IP, this open, highly reliable platform, fits right in with your existing infrastructure, works seamlessly with your business applications and processes, and makes integrated business communication easy to deploy and manage.

The ShoreTel UC system scales easily and is ideal for multisite companies because it behaves and appears as a single, unified system with full PBX, voicemail, and automated attendant functions.

A distributed communications solution

The UC platform integrates multiple facets of communications into a single distributed architecture to provide a range of rich capabilities.

• Call Control is the foundation of the platform and the flagship of the ShoreTel architecture. Embedded in the highly reliable ShoreTel Voice Switches, ShoreTel's call control is provided as a true distributed application. Each voice switch hosts the application, services all of its associated users and network interfaces, and works with all other voice switches to create the complete solution.

• Applications including unified messaging, account codes, and others, are integrated into the core platform and deployed at either a central location or distributed to all sites.

• ShoreTel's built-in distributed workgroups feature provides basic ACD functionality that is ideal for informal call centers. Simple call routing, overflows, announcements, historical reports and real time alerts are built into the core platform.

• Instant messaging (IM), collaboration and conferencing are delivered by ShoreTel's Converged Conferencing software and round out the UC platform capabilities.

Features on the ShoreTel platform are easily accessed through ShoreTel IP Phones and the ShoreTel Communicator (formerly ShoreTel Call Manager) application suite, which includes full mobility capabilities. Since the platform is based on open standards, additional popular solutions, including Microsoft Outlook email, interactive voice response systems, voicemail-to-text and leading CRM solutions easily integrate to meet any business requirement.


BENEFITS

• Designed for the IP age to be easy to deploy, use and manage

• Highly reliable with 99.999 percent (five-nines) availability for enterprise-class performance

• Based on open standards to fully integrate rich communications capabilities while providing a single image of the system

• Flexible platform for growth offers modular scalability