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The cornerstones of Preferred Technology Solutions success has
been our exceptional levels of service and support that we will
bring to your organization. We understand that technical support
is not only about servicing and supporting the equipment and software
in your office, but also by helping keep the people who utilize
it productive.
The staff at Preferred truly understands that when you have a technology
issue, it adversely affects your business. First and foremost, we
strive to proactively identify problems and fix them before they
become business issues. Secondly, if an issue does occur, Preferred
has what we feel is the fastest reaction time in the industry to
solve your technology problems. We believe that when you have a
problem, we have a problem. We will react with the same urgency
as if we were actual employees of your firm.
Technical Support
Preferred Technology Solutions is the right place to call when
you need technical support. Our Operations
department is highly skilled and efficient in managing the support
and service of our clients. We like to say that we have a "very
well oiled machine."
Many of Preferred Technology Solutions clients are not only local,
but have a national presence. To serve these clients, we utilize
our national affiliations to dispatch service throughout the United
States and Canada. As a matter of fact, we can dispatch service
to over 95% of the total US population, many times on the very same
day. This has been very advantageous to Preferred’s clients.
We become their single point of contact for managing their whole
national network.
When you need service, what do you do? First of all, you pick up
the phone and call PTS. During normal business hours, a human being
will answer the phone and direct you to the correct department.
It is in our corporate DNA that a service company should always
have a person answer a phone. We understand that people want to
deal with people, not machines. If you have an after hours emergency,
you have access to our staff 24 hours a day, 7 days a week. By calling
our main number, you can get the telephone numbers for emergency
service.
Finally, we make it easy to do business with Preferred. Some firms
prefer to simply be billed on a time and materials basis. Other
firms like to save money by purchasing reduced rate block time or
maintenance contracts. Whichever way you prefer to do business,
Preferred Technology Solutions has the right plan for you.
Training
Preferred Technology Solutions offers training at
your site, as well as in our training
facility. This allows us to tailor our training to your specific
needs. We also have very close relationships with the other leading
training facilities in the Dallas - Fort Worth Metroplex. Because
of these relationships, we can help you save money on all of your
training requirements by offering their training classes at a discount
rate.
Whether you need commercial application training, administrative
training, or training geared specifically to your operation, Preferred
can help. Feel free to call 972-644-1992 or contact
us for more information.
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