3Com® VCX™ IP Telephony Module
The Leading SIP-PBX
The 3Com® VCX™ IP Telephony module is one of a series
of applications in the 3Com Convergence Applications Suite designed
to help companies eliminate the boundaries of time and distance.
The software suite is built around a simple idea—telephony
is an enterprise application, critical to delivering an advanced
portfolio of real-time telephony, presence, messaging, and conferencing
services to users anywhere in the world, within a common framework
of call control, authentication, privacy, location, and presence
management services.
The VCX IP Telephony module features the high availability functionality
implemented in telco environments and the enduser features expected
from PBX systems. Users authenticate themselves to an IP phone for
accessing personal settings such as soft buttons, speed dials, and
call logs. The IP phones are registered to VCX call controllers
that are organized in a hierarchy to minimize costly interruptions
in business operations. In the unlikely event of a call controller
failure, user settings can be available immediately and registered
on a backup controller using the 3Com Voice Boundary Routing service.
In this way 3Com can deliver the high availability of redundancy
without the anticipated expense.
The VCX IP telephony module enables the following enterprise advantages:
Lower cost
- High-availability network designs with intelligent mirroring
and support for automatic backup
- Proven compatibility with SIP-compliant devices
- Smooth upgrading of existing digital or IP telephony systems—gateways
can surround PBX, and 3Com IP phones can be reused in NBX®
to VCX migrations
- Exceptional scalability to ease the expense of growth—system
management, including scripting of configuration updates is supported
by the 3Com Enterprise Management Suite
Increased user productivity
- Easy access to advanced telephony services with Presence module
integration to provide intelligent user availability tracking
- Integration with SIP-based applications such as IP Messaging
and IP Conferencing
- Straightforward support for teleworking
Strengthened customer interactions
- Flexible call center operations that leverage Aspect UniPhi
for high availability and short queues through distributed services
- Support for remote service agents, enabling "happier"
agents with fewer distractions when working from their home environment
- A wide range of business-quality, high-fidelity worktop options,
including business phones and attendant console with practical
and versatile capabilities such as easy access to a company's
internal user directory, speed dials, and even personal call log
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