3Com® eXchange Call Center
Driven within the advanced call control capabilities of the 3Com®
NBX® IP Telephony module, the eXchange Call Center offers the
benefits of modern contact center functionality in an exceptionally
easy-to-use application. Enterprises can monitor contact center
health with graphical displays of critical real-time information
and generate critical reports that supervisors can use to balance
agent load and minimize idle time—enabling them to present
a quality image of the company's support or sales services.
The 3Com eXchange Agent provides a Windows toolbar that can be
customized to display the most frequently accessed features, maximizing
screen space for other applications such as customer relationship
management.
The popular Agent Board can show the status of calls, including
calls waiting and average hold time directly on the agent screen.
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