PTS offers three Server Management plans that include critical monitoring and maintenance required on a regular basis. All of our plans include 24/7 remote support. For servers that require additional levels of support, quarterly on-site maintenance and unlimited on-site support is available.
| |
Bronze |
Silver |
Gold |
| 8x5 or 24/7/365 Help Desk Support |
|
|
|
| Unlimited Phone Support |
X |
X |
X |
| Unlimited Remote Control Support |
X |
X |
X |
| Service Availability Monitoring |
X |
X |
X |
| Emergency After Hours Support (6pm-8am M-F, Sat/Sun) |
|
X |
X |
| Unlimited On-Site Support |
|
|
X |
| |
|
|
|
| Maintenance |
|
|
|
| Microsoft Patch Management |
X |
X |
X |
| Event Log Monitoring |
X |
X |
X |
| Log File Maintenance |
X |
X |
X |
| Drive Space Monitoring |
X |
X |
X |
| Printer Setting Management |
X |
X |
X |
| Quarterly On-Site Maintenance |
|
X |
X |
| |
|
|
|
| Security |
|
|
|
| User Account Administration |
X |
X |
X |
| File Sharing Permission Administration |
X |
X |
X |
| Security Administration |
X |
X |
X |
| Virus Definition & Prevention |
X |
X |
X |
