NetManage PC Management
Preferred Technology Solutions (PTS) provides a complete solution for supporting and managing the overall health of each computer in your company. PTS’s PC management plans ensure that your computers are functioning properly, protected, and secure against technology threats and disasters. Computers are in your office to help you run more efficiently and PTS ensures this is possible around the clock.
PTS NetManage offers PC Management in three plans that range from remote only support to full support, including on-site and after hours support.
| |
Bronze |
Silver |
Gold |
| 8x5 or 24/7/365 Support |
|
|
|
| Unlimited Phone Support |
X |
X |
X |
| Unlimited Remote Control Support |
X |
X |
X |
| Microsoft Application Support |
X |
X |
X |
| Emergency After Hours Support (6pm-8am M-F, Sat/Sun) |
|
X |
X |
| Unlimited On-Site Support |
|
|
X |
| |
|
|
|
| Maintenance |
|
|
|
| Online Asset Management |
X |
X |
X |
| Online Case Management |
X |
X |
X |
| Online License Management |
X |
X |
X |
| Automated Desktop Optimization & Management |
X |
X |
X |
| Automated Spyware and Adware Removal |
X |
X |
X |
| VPN Client Management |
X |
X |
X |
| |
|
|
|
| Security |
|
|
|
| Antivirus Software Management & Update |
X |
X |
X |
| Software Patch Management |
X |
X |
X |
» Back to Top
|
