The Issues You Face
Most organizations feel growing pressure to provide a reliable IT network that provides leading edge services with minimal downtime and with a smaller IT budget. Today, network and systems management is seen as a vital business strategy necessary to ensure that your associates can deliver the services required to succeed in the face of intense competition. The distributed nature of today’s environments and in particular the lack of IT Staff presents a series of operations and infrastructure challenges.
Having strategically partnered and delivered managed services with hundreds of businesses during the last 14 years; Preferred Technology Solutions has the experience to help you balance the business issues identified below with the need to find economical solutions.
Increased Competition and Quality of Service
Regardless of your industry, the competition is constantly raising the bar. You would like to be a leader in high availability for your industry. In the telecommunication industries, service contracts promising 99.999% availability are becoming quite the norm. You want to ensure that your associates have access to their systems 24X7.
Visibility into the WAN environment – Visibility into the WAN environment provides crucial data for configuration and deployment decisions. You want detailed insight that allows you to monitor and record activity to understand how the network, remote users and applications behave over time.
Network Optimization and Capacity Planning
You need access to information that IT can use to justify additional resources. A monitoring solution will provide the visible and persuasive evidence that helps justify the procurement of new equipment, defend network configuration or application deployment decisions, and provide hard evidence that providers are not meeting their SLA.
Customer Satisfaction
So many options today for your associates to consider alternatives to their internal IT staff. Application service providers are an example of an alternative that associates can turn to if they don’t feel their IT staff is capable of service delivery they require to meet their department goals and objectives.
Performance and Compliance Reports
Reports are important tools for executive management; and many new regulations such as HIPPA, GLBA, and Sarbanes-Oxley, require reports to demonstrate compliance. It is important that your IT resources have the ability to deliver these reports. You can become compliant with industry regulations and measure you’re IT investment, employee performance, outsourced service providers, and your company all with the right reports checking the right metrics.
Responsive Support
You realize an accessible help desk is your best weapon against costly downtime. You want to make sure that when your associates need help; your IT support staff resolves the issue quickly. It is important that your organization has access to the latest tools and expertise to respond quickly and effectively. You realize how beneficial it would be to have over 80% of all issues resolved through your help desk.
Recurring Onsite Support
Even if more than 80% of all issues are resolved remotely, there still is a requirement for onsite support. You want to make sure that the onsite engineers are well trained and ‘fit’ well with your associate’s expectations, as well as your corporate culture. You also realize that technology is more sophisticated than ever. It’s not enough just to have an onsite resource. The onsite resource must have the expertise required to solve the particular issue - whether it be a server, security, database, desktop or network related.
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