Benefits
Onsite and Remote Support
- Flexible – clients can choose to start slow and grow as business requirements dictate
- Qualified support personnel fix IT problems right the first time
- Best Practices are implemented providing continuity like a permanent staff member
- Customer Service Center provides access to all of our diverse technical specialists
Proactive Monitoring
- Rapid identification of problems at root cause reducing client support costs
- Alerts processed and resolved remotely by experts to maximize IT performance and resource availability
- Monthly reports for capacity planning, maintenance, and regulatory documentation
- Security of having “eye in the sky” specialists proving 7x24 responsiveness
- Guaranteed emergency response and service level agreement minimizing business risk
Customer Support Center (Help Desk) Support
- Increases end-user productivity and service satisfaction by having a highly trained support technician resolve trouble calls quickly and accurately.
- Over 80% of all calls closed remotely
- Improves customer satisfaction by reducing the time it takes to solve the problem and ensuring the problem is resolved correctly
- 8x5 Monday through Friday OR 24x7x365 help desk available.
Optional Email, Anti-virus & Spyware Scanning
- Managed Spam more efficiently increase end-user productivity and satisfaction
- Assure desktop & server level virus and spyware removal
- An additional layer to your security management architecture
Client Benefits
- A single source solution for your entire IT infrastructure, network, systems, and applications.
- A highly cost effective way of supporting your IT infrastructure with minimal up front investment, predictable costs, and economy of scale benefits.
- Protect corporate resources – assures critical data is protected from external and internal threats. Enables you to stay on the cutting edge of security without the expense of hiring and retaining in-house expertise.
- Umbrella coverage especially when you need assistance outside of your core hours and the labor costs to do so are prohibitive.
- Our knowledge and expertise – having designed, deployed and managed numerous IT Infrastructures we are uniquely positioned to help run your IT infrastructure using best practice tools and techniques.
- Access to top technology expertise at predictable, monthly rates. Stay on the cutting edge of technology and security without the cost of hiring, training, and retention of additional employees.
You will save time and money, your staff will be happier and more effective, and they’ll rest easier knowing that their technology is in the hands of our highly-trained, well-equipped network management professionals. PTS takes care of day-to-day activities so that your staff can focus on more strategic initiatives that generate revenue and improve efficiency. Our goal is to increase your productivity, while reducing overall costs.
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