Service Deliverables

Constant 24x7 health monitoring and automated health checks e.g., event log monitoring, of your IT infrastructure including network, servers, applications:

  • Windows, Novell, Unix/Linux, Mac OSX servers;
  • Routers switches and hubs;
  • WAN connections including frame relay;
  • Windows and Mac OSX services and processes;
  • Windows application availability and latency.

Management of alert to resolution – PTS will receive and respond to alert notifications remotely, arranging for on-site emergency response as needed:

  • Fault isolation and determination;
  • Remote diagnostics and call resolution;
  • Written summary analysis of reports and call history.

Review Meetings – An PTS consultant will meet with you quarterly or monthly to review IT statistics and status, and to discuss other issues as appropriate including migrations, new application roll-outs, and proactive ways to optimize performance.

  • Ability to plan for and justify additional capacity needs based on report analysis;
  • Detailed performance and trend reports, as well as recommendations from PTS’s seasoned professionals.

Detailed Security Monitoring:

  • Intrusion monitoring, focused on segmenting and protecting host resources from unauthorized access;
  • Vulnerability scanning on selected devices for more than 2,000 different types of vulnerabilities across your IT infrastructure;
  • Monitoring and reporting on firewall performance, including consolidated logs and real-time alerts on intrusion or attack activity and other configuration changes.

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