June 2008
In this issue

What is a Managed
     Service Provider?

Business Interruption
    Planning
Sit Up Straight
Microsoft Demo
For Laughs
 

Microsoft Demo

Make Documents
Look Great in
Word 2007

With Microsoft Office Word 2007, you can quickly and easily turn a plain-looking document into one that looks professionally designed.

Use styles to quickly format major elements in your document, such as titles, subtitles, and headings. Start with predefined, coordinated designs and then customize to suit your needs. As you work, you don't need to apply formatting and then do it again until you have what you want — just point to a style in the dialog box to see a preview in your document. Not quite right? Point to a different style and see what it looks like.

Watch the demo to see how easy it is to give a plain document a professional-looking makeover, and then give it a final polish with headers and footers and a cover page.
 

Just for Laughs

 

What is a Managed Service Provider?

A managed service provider is a company that makes a business of taking care of the business applications or services that other companies wish to outsource for a variety of reasons. Many of these services are provided via the internet and cover such tasks as IT services, remote data backup, desktop and security monitoring, and technical assistance.

Managed services providers can provide a wide range of services to the business they serve. MSPs are a great solution for businesses that are looking to go outside their company for services while simultaneously increasing efficiency within their organization. Additional tasks that they perform include managed remote access, network monitoring, network management, scanning for vulnerabilities, firewall management, securing the e-mail and messaging system, tracking incidents, and server management; Just to name a few of the many tasks companies may consider outsourcing when hiring a managed services provider.

Benefits to the business
A managed services provider takes many tasks off of the hands of the business. In fact, the different payment models that managed services providers make available to the businesses that they serve is usually cheaper than having to hire one or two full-time employees to take care of these tasks or having existing employees add these tasks to their work loads. There may be times in which issues come about and those employees must focus on the managed hosting while putting their other job responsibilities on the backburner. However, some managed hosting operations are so large that it takes a number of employees to manage the system and everything that comes with it. This avoids having to pay higher salaries, additional salaries, training costs, and prevents staff members from being overworked. When resources are scarce managed service providers are an efficient and cost effective alternative.

Another benefit is that a managed services provider focuses on the task at hand because their job is to manage services for the business so that the business can focus on customer satisfaction, monitor costs better, save money by not having to manage their managed hosting, protect vital information, and focus on making the applications satisfactory for the customer. MSPs have no additional tasks to focus on apart from ensuring the success of their clients managed hosting.

Read on for more benefits


Business Interruption Planning
Not Just for Big Business:
10 misconceptions about disaster recovery
   

Paul Sullivan has seen it all. A 25-year veteran of disaster recovery and business continuity management, Sullivan witnessed the growth of continuity planning among the Fortune 1000 in the 1980s. He watched, first hand, the successes and failures of business continuity plans following the events of September 11, 2001 and in 2005 throughout the most active hurricane season in recorded history.

 Today, Sullivan is helping small and medium-sized companies plan for and recover after significant business interruptions.

“Continuity planning has always been associated with big business,” said Sullivan, Vice President and General Manager, Agility Recovery Solutions. “We’re using the same knowledge, strategies and tactics we developed with the Fortune 1000 and implementing them among small and medium-sized businesses across North America.”

Agility Recovery Solutions, a former division of General Electric, focuses planning and recovery efforts on small and medium-sized businesses, though the company continues to do work with giants such as IBM and HP.

Why Business Continuity? Why now?


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Sit Up Straight and Keep Your Wrists in Neutral
By Monte Enbysk
Reprinted with permission from the Microsoft Small Business Center

Ergonomics is not a four-letter word — even though many business owners may think otherwise.

That's because when business people hear the word ergonomics, they immediately think of dollar signs — as in what it will cost to outfit employee workstations with new setups to prevent sometimes crippling injuries.

But the money needed may be minimal, and your employees' health should be the overriding concern, says Dan Eisman, vice president of marketing and product development for HealthyComputing.com, an ergonomics consultant. Painless simple adjustments to a computing environment, such as getting a better chair or raising a monitor, may cost little but makes a huge difference in injuries and employee absences.

Read more


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