NetManage Server Management

PTS offers three Server Management plans that include critical monitoring and maintenance required on a regular basis. All of our plans include 24/7 remote support. For servers that require additional levels of support, quarterly on-site maintenance and unlimited on-site support is available.

  Bronze Silver Gold
8x5 or 24/7/365 Help Desk Support      
Unlimited Phone Support X X X
Unlimited Remote Control Support X X X
Service Availability Monitoring X X X
Emergency After Hours Support (6pm-8am M-F, Sat/Sun)   X X
Unlimited On-Site Support     X
       
Maintenance      
Microsoft Patch Management X X X
Event Log Monitoring X X X
Log File Maintenance X X X
Drive Space Monitoring X X X
Printer Setting Management X X X
Quarterly On-Site Maintenance   X X
       
Security      
User Account Administration X X X
File Sharing Permission Administration X X X
Security Administration X X X
Virus Definition & Prevention X X X

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