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Citrix Application Gateway

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Deliver Applications to the Screens of IP Phones

The Citrix Application Gateway™ is used by organizations to deliver applications, packaged and/or transformed, to the screens and speakers of IP phones. Citrix® Voice Office is a suite of packaged telephony applications that requires no development work whatsoever.

These innovative access solutions complement the Citrix portfolio of products and services by extending on-demand access to both voice and data across virtually any screen size, device type and location. Citrix offers each individually as a strategic stand-alone access solution and together as a powerful telephony access package.

Application Gateway for access that’s secure, simple for users and adaptable to almost any access scenario

In addition to delivering applications to IP phones, the Citrix Application Gateway also provides the ability to transform existing Web-based applications to the screens of IP phones. This encompasses time clocks, email, sales force automation, school attendance, inventory look-up, and patient records, for example.

Transformed applications are delivered to the screen of the device using the Citrix Application Gateway and are customized using the visual development toolkit, the Citrix® Design Studio. Transformed applications appear as though they were custom-developed for the IP telephone — without a single change to any of the underlying Web-based applications.

Citrix Voice Office leverages IP telephony investments and increase workforce productivity

Citrix Voice Office application suite enables enterprises to further leverage their IP telephony investments and increase workforce productivity by delivering converged applications to the screens and speakers of IP phones. Voice Office applications include:

  • Visual Voicemail enables users to see a visual list of their voice messages with the ability to select the most important ones to review, without having to listen to each message in a serial fashion. During message playback, the user can play, pause, forward, reply, and rewind using labeled soft keys rather than using cryptic control codes.
  • Express Directory provides an LDAP-based, organization-wide directory with high-speed, real-time pruning. This new directory reduces the time to look-up and dial in by 75% compared to current solutions.
  • Zone Paging enables authorized users to page to groups of IP telephones in specific zones without the expense of installing an overhead paging system
  • Broadcast Server delivers priority messages such as emergency, IT, and weather alerts in the form of text, graphics and audio to IP telephones.
  • Click-to-Call using Citrix® Smart Agent enables users to dial their telephone by simply clicking on telephone numbers within any application. Best of all, Smart Agent alleviates the need to install and maintain TAPI service providers or soft phones on each personal computer.

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May 2012
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