Preferred Technology Solution

Driven within the advanced call control capabilities of the HP Networking (formerly 3Com) NBX® IP Telephony module, the eXchange Call Center offers the benefits of modern contact center functionality in an exceptionally easy-to-use application. Enterprises can monitor contact center health with graphical displays of critical real-time information and generate critical reports that supervisors can use to balance agent load and minimize idle time—enabling them to present a quality image of the company's support or sales services.

The HP Networking (formerly 3Com) eXchange Agent provides a Windows toolbar that can be customized to display the most frequently accessed features, maximizing screen space for other applications such as customer relationship management.

The popular Agent Board can show the status of calls, including calls waiting and average hold time directly on the agent screen.